Return and Exchange Policy
Return and Exchange Policy for Kokuch Jewelry:
At Kokuch Jewelry, we are committed to providing you with a delightful shopping experience. We understand that sometimes, the items you order may not meet your expectations or requirements. Therefore, we have established a transparent and hassle-free Return and Exchange Policy to ensure your satisfaction. Please read the following guidelines carefully:
1. Eligibility for Returns and Exchanges:
- Returns and exchanges are accepted within 30 days from the date of purchase.
- Items must be unused, in their original condition, and accompanied by the original packaging, including tags and labels.
- Customized or engraved items are not eligible for return or exchange unless they are defective or damaged upon receipt.
2. Initiate the Return or Exchange Process:
- To initiate a return or exchange, please contact our customer support team at [customer_support@kokuchjewelry.com](mailto:customer_support@kokuchjewelry.com) within 30 days of receiving your order.
- Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return.
3. Return Shipping:
- Customers are responsible for the return shipping costs, unless the item received is defective or damaged.
- We recommend using a trackable shipping method to ensure the safe return of your items.
4. Inspection and Processing:
- Once we receive your returned items, our team will inspect them to ensure they meet the return eligibility criteria.
- Refunds or exchanges will be processed promptly, and you will be notified via email once the process is complete.
5. Refund or Exchange Options:
- Refunds will be issued to the original payment method used during the purchase.
- Exchanges will be processed, and the replacement item will be shipped to you as soon as possible.
6. Defective or Damaged Items:
- If you receive a defective or damaged item, please contact us immediately, providing details and clear images of the issue.
- We will arrange for a replacement or issue a refund, depending on your preference.
7. Non-Returnable Items:
- Gift cards and promotional items are non-returnable and non-refundable.
8. Contact Information:
- If you have any questions or concerns about our Return and Exchange Policy, please feel free to contact our customer support team at support@kokuchjewelry.com
Thank you for choosing Kokuch Jewelry. We appreciate your trust and look forward to serving you with exceptional jewelry and customer service.
At Kokuch Jewelry, we are committed to providing you with a delightful shopping experience. We understand that sometimes, the items you order may not meet your expectations or requirements. Therefore, we have established a transparent and hassle-free Return and Exchange Policy to ensure your satisfaction. Please read the following guidelines carefully:
1. Eligibility for Returns and Exchanges:
- Returns and exchanges are accepted within 30 days from the date of purchase.
- Items must be unused, in their original condition, and accompanied by the original packaging, including tags and labels.
- Customized or engraved items are not eligible for return or exchange unless they are defective or damaged upon receipt.
2. Initiate the Return or Exchange Process:
- To initiate a return or exchange, please contact our customer support team at [customer_support@kokuchjewelry.com](mailto:customer_support@kokuchjewelry.com) within 30 days of receiving your order.
- Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return.
3. Return Shipping:
- Customers are responsible for the return shipping costs, unless the item received is defective or damaged.
- We recommend using a trackable shipping method to ensure the safe return of your items.
4. Inspection and Processing:
- Once we receive your returned items, our team will inspect them to ensure they meet the return eligibility criteria.
- Refunds or exchanges will be processed promptly, and you will be notified via email once the process is complete.
5. Refund or Exchange Options:
- Refunds will be issued to the original payment method used during the purchase.
- Exchanges will be processed, and the replacement item will be shipped to you as soon as possible.
6. Defective or Damaged Items:
- If you receive a defective or damaged item, please contact us immediately, providing details and clear images of the issue.
- We will arrange for a replacement or issue a refund, depending on your preference.
7. Non-Returnable Items:
- Gift cards and promotional items are non-returnable and non-refundable.
8. Contact Information:
- If you have any questions or concerns about our Return and Exchange Policy, please feel free to contact our customer support team at support@kokuchjewelry.com
Thank you for choosing Kokuch Jewelry. We appreciate your trust and look forward to serving you with exceptional jewelry and customer service.