Shipping Policy

1. Free Shipping:

  • We are delighted to offer free shipping on all orders placed on our website, Kokuch Jewelry. Enjoy the convenience of shopping for exquisite jewelry without any additional shipping charges.

2. Delivery Time:

  • Orders are processed and shipped within 20-30 business days from the date of purchase.
  • Estimated delivery times vary depending on your location. Please refer to our shipping options during checkout for more accurate delivery estimates.

3. Shipping Methods:

  • We use reputable shipping carriers to ensure the safe and timely delivery of your orders.
  • Tracking information will be provided once your order has been dispatched, allowing you to monitor the status of your shipment.

4. International Shipping:

  • We offer international shipping to a variety of destinations. Shipping costs and delivery times for international orders will be calculated during the checkout process based on your location.

5. Order Confirmation:

  • Upon placing an order, you will receive an email confirmation containing your order details. Please review this information carefully and contact us immediately if you notice any discrepancies.

6. Address Accuracy:

  • It is the responsibility of the customer to provide accurate shipping information. Please ensure that your shipping address is complete and correct to avoid any delivery delays or issues.

7. Shipment Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking details. Use this information to track your package in real-time.

8. Customs and Duties (for International Orders):

  • International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries. These charges are not included in the product or shipping costs.

9. Delays and Force Majeure:

  • While we strive to meet our estimated delivery times, unforeseen circumstances such as natural disasters, holidays, or customs delays may affect delivery schedules. We appreciate your understanding in such situations.

10. Lost or Stolen Packages:

  • In the rare event that your package is lost or stolen, please contact our customer support team at customer_support@kokuchjewelry.com so that we can assist you in resolving the issue.

If you have any further questions or concerns regarding our Shipping Policy, feel free to reach out to our customer support team. Thank you for choosing Kokuch Jewelry—we strive to make your shopping experience as seamless as possible.